What is it about?
The purpose of this study is to analyse the effects of high-commitment HR practices on organisational performance through the commitment and satisfaction of both managers and supervisors. This research revealed that it is important for hotel companies to adopt high-commitment HR practices because these practices contribute to managers' and supervisors' affective connection to the company, leading them to feel positively satisfied with their jobs. In addition, hotels should focus on supervisors because they feel more customer-oriented and tend to stay longer in the company, which probably leads them to better meet the needs of customers, allowing hotels to obtain better economic results.
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Why is it important?
This study contributes to HR management in the hotel industry by obtaining the views of two key informants -managers and supervisors- about the implementation of HR practices and their own levels of commitment and satisfaction.
Perspectives
The article has some interesting conclusions and very practical implications for the hotel industry. It has made a great effort to obtain data using multiple key informants within each hotel, based on the assumption that some evaluators of the firm will be more informed about the variables of interest than others. Enjoy reading!!
Ph.D. Carmen Domínguez-Falcón
University of Las Palmas de Gran Canaria
Read the Original
This page is a summary of: Human resources management and performance in the hotel industry, International Journal of Contemporary Hospitality Management, March 2016, Emerald,
DOI: 10.1108/ijchm-08-2014-0386.
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