What may lead you to recommend and revisit a hotel after a service failure instead of complaining?

  • Oscar Aguilar-Rojas, Carmina Fandos-Herrera, Carlos Flavián-Blanco
  • International Journal of Contemporary Hospitality Management, March 2015, Emerald
  • DOI: 10.1108/ijchm-06-2013-0265

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http://dx.doi.org/10.1108/ijchm-06-2013-0265

The following have contributed to this page: Professor Carlos Flavian