E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction

Charles k. Ayo, Aderonke Atinuke Oni, Oyerinde J. Adewoye, Ibukun O. Eweoya
  • The International Journal of Bank Marketing, May 2016, Emerald
  • DOI: 10.1108/ijbm-12-2014-0175

E-banking service quality

What is it about?

This paper is to investigate factors affecting e-banking usage based on electronic service (e-service) quality, attitude and customer satisfaction

Why is it important?

It offers financial institutions and professional relevant information e-banking services that will promote greater customer satisfaction and use of e-banking

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http://dx.doi.org/10.1108/ijbm-12-2014-0175

The following have contributed to this page: Dr. Aderonke A. Oni

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