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Perspectives

The content of this article is very useful from a managerial application viewpoint as it shows how management can improve its impact on customers and strengthen customer loyalty whilst at the same time raising the image of the Bank's image

Professor Vishnu (nickname Manek) H kirpalani
Concordia University

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This page is a summary of: Building brand equity in retail banks: the case of Trinidad and Tobago, The International Journal of Bank Marketing, May 2014, Emerald,
DOI: 10.1108/ijbm-11-2013-0136.
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