What is it about?
There is no one right way for managers to set objectives for those they manage. There are contrasting views. Management by Objectives (MbO) focuses on results, whereas Total Quality Management (TQM) focuses on the process. However, research indicates that each approach may work, in certain circumstances. This article describes a 'contingency' model of objective setting that draws upon both theory and research. It argues that the use of a particular approach is contingent upon situation. It explains how managers can use this model in practice to make sure that those they may have objectives to match their circumstances.
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Why is it important?
What is unique about this model is that it brings together both theory and research. It provides a unique evidence-based model for setting objectives.
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This page is a summary of: The development and use of a contingency model of objective setting, Industrial and Commercial Training, July 2017, Emerald,
DOI: 10.1108/ict-07-2017-0055.
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