What is it about?
The purpose of this paper is to offer tools and techniques to resolve organizational conflicts amicably. It enlightens that conflicts cannot be eliminated in organizations. They can only be minimized if leaders adopt proactive attitude.
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Why is it important?
It offers appropriate conflict-handling styles and modes as per the conflict and context. It offers practical ideas and innovative tools and techniques to resolve conflicts.
Perspectives
The paper explains types, merits and demerits of conflicts. It outlines innovative tools and techniques to resolve conflicts. It unveils five conflict management styles. It draws a blueprint to resolve conflicts amicably.
Professor M.S. Rao, Ph.D.
MSR Leadership Consultants India
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This page is a summary of: Tools and techniques to resolve organizational conflicts amicably, Industrial and Commercial Training, February 2017, Emerald,
DOI: 10.1108/ict-05-2016-0030.
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