Diversity management in tourism and hospitality

What is it about?

The hospitality and tourism industry has seen an increase in organizations operating internationally, bringing people from diverse cultural backgrounds together. The study addresses the complex nature of cultural diversity and the management issues of multiculturalism within the hospitality and tourism industry. .

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Why is it important?

The authors have made an effort to identify the best practices and programs for managing a diverse workforce which may also improve engagement and retention levels through radical inclusion of employees