What is it about?
Following the COVID-19 pandemic, teleworking was widely applied in many organisations, providing new work experiences for employees and creating a new work environment in the meta-pandemic era. This study aimed to examine the impact of teleworking and work flexibility on service work efficiency in the service industry.
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Why is it important?
The study revealed that teleworking does significantly affect work efficiency in various services in different ways. Moreover, teleworking imposed during the COVID-19 pandemic negatively affected work efficiency. Finally, the flexibility afforded by teleworking enhanced work efficiency.
Perspectives
This study may assist managers by demonstrating that in the service industry, teleworking may be more effective as a motivator through work flexibility to improve work efficiency.
Dr. Nikolaos Varotsis
Ionio Panepistemio
Read the Original
This page is a summary of: The impact of teleworking and work flexibility on service work efficiency, Employee Relations The International Journal, November 2025, Emerald,
DOI: 10.1108/er-12-2024-0768.
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