What is it about?
The article uses SEM-PLS to analyze the relationships between the customers and the back-office of a university. We derived a simple, straightforward method to analyze the forces that motivate the customers to interact with the university
Featured Image
Photo by Vadim Sherbakov on Unsplash
Why is it important?
The SEM-PLS model is totally replicable in similar situations
Perspectives
Read the Original
This page is a summary of: Identification and quantification of influent factors in perceived quality of the e-service provided by a university, Business Process Management Journal, June 2016, Emerald,
DOI: 10.1108/bpmj-07-2015-0100.
You can read the full text:
Contributors
The following have contributed to this page