Disentangling customer orientation – executive perspective

Hannu Saarijärvi, Hannu Kuusela, Kari Neilimo, Elina Närvänen
  • Business Process Management Journal, August 2014, Emerald
  • DOI: 10.1108/bpmj-06-2013-0068

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http://dx.doi.org/10.1108/bpmj-06-2013-0068

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