Pareto-principle application in non-IT supported CRM processes

Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia
  • Business Process Management Journal, January 2014, Emerald
  • DOI: 10.1108/bpmj-05-2012-0043

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http://dx.doi.org/10.1108/bpmj-05-2012-0043

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