What is it about?
VSM has been used within many functions in a business, such as operations and supply chain management, however, its application within marketing has not been extensively explored. This paper attempts to fill this gap by applying VSM to L’Oreal’s artwork process (AP) to meet the changing requirements of business-to-business customers.
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This page is a summary of: A lean proposal: development of value stream mapping for L'Oreal's artwork process, Business Process Re-engineering & Management Journal, May 2020, Emerald,
DOI: 10.1108/bpmj-02-2020-0075.
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