What is it about?
To judge servicequality of Indian electricity utility sector and testing and validating its dimensions.
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Why is it important?
It is important to measure customer satishfaction on Indian electricity utility service.
Perspectives
It is the best model developed and further research scope is also their.
Dr suchismitasatapathy satapathy
KIIT University
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This page is a summary of: An analysis for service quality enhancement in electricity utility sector of India by SEM, Benchmarking An International Journal, September 2014, Emerald,
DOI: 10.1108/bij-10-2012-0071.
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