What is it about?
The HEd INNOSERV scale shall help in optimizing the existing business processes of higher education institutions (HEIs) by helping them consciously introduce appropriate technological and non-technological innovations.
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This page is a summary of: HEd-INNOSERV: perceived service innovation scale for the higher education sector, Benchmarking An International Journal, December 2020, Emerald,
DOI: 10.1108/bij-08-2020-0415.
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