What is it about?
Sustainable Business Excellence Index can help practitioners and consultants in conducting quality management benchmarking within and across organizations.
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Why is it important?
This study, responds to a number of contemporary challenges in the business excellence theory, most importantly the broad need to identify agile organizations.
Perspectives
The proposed model is useful for situations where one company needs to assess holistically its stakeholders’ ability to overcome turbulent situations and remain resilient and fit. Another managerial implication is the probable application of this model by organizations as a self benchmarking tool to help them improve on various areas.
Mr Ioannis Metaxas
Democritus University of Thrace
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This page is a summary of: A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS, Benchmarking for Quality Management & Technology, August 2016, Emerald,
DOI: 10.1108/bij-07-2015-0072.
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