What is it about?
The study addresses a perennial question regarding the importance of soft TQM as part of the TQM implementation process – a topic that has been significantly understudied. Specifically, we address previous calls in the literature for stressing the soft aspects of TQM and for drawing a CSF list that is formulated on the basis of empirical research instead of theory.
Featured Image
Why is it important?
To our knowledge, this is the first (international) study to investigate TQM implementation within the context of Japanese SMEs. As such, this study provides pertinent information as to how SMEs are able to overcome the various challenges with reference to TQM implementation.
Perspectives
We hope this article motivates SMEs in their pursuit of higher product quality through the implementation of TQM.
Dr. Svetoslav Georgiev
Xi'an Jiaotong-Liverpool University
Read the Original
This page is a summary of: Critical success factors for TQM implementation among manufacturing SMEs, Benchmarking An International Journal, September 2019, Emerald,
DOI: 10.1108/bij-01-2019-0037.
You can read the full text:
Contributors
The following have contributed to this page
