What is it about?
This study highlights burnout as an important underlying mechanism responsible for target’s and perpetrator’s uncivil relationships towards each other.
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Why is it important?
Management should be cognizant of possible burnout among employees who experienced workplace incivility and to take appropriate training as preventive measures.
Perspectives
I hope this article highlights the importance of burnout in the workplace incivility literature and for organisations/managers to consider preventative management strategies before it becomes a big issue.
Jennifer Loh
University of Canberra
Read the Original
This page is a summary of: Tit for tat: burnout as a mediator workplace incivility and instigated workplace incivility, Asia-Pacific Journal of Business Administration, April 2018, Emerald,
DOI: 10.1108/apjba-11-2017-0132.
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