What is it about?
Crisis response has emerged as a salient concern for firms in the onset of COVID-19. This study provides one of the first empirical examinations of the importance of operational flexibility for positive firm performance during a major crisis (COVID-19) and how a resilience capability can be developed from the combination of technology-based operational flexibility change levers. This study finds that firms with higher operational flexibility are associated with an increase in performance.
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Why is it important?
This study provides managerial insights into technology-based operational flexibility mechanisms that can be employed for building performance resilience during unexpected disruptions. Research findings inform firms facing supply chain challenges and inflation pressures of business today.
Perspectives
Writing this article was a great pleasure as it has co-authors with whom I have had long-standing collaborations.
Mr. Naser Shekarian
University of Colorado Denver
Read the Original
This page is a summary of: Resilience through operational flexibility for crisis response: an international investigation of firm responses during COVID-19, Aslib Journal of Information Management, November 2022, Emerald,
DOI: 10.1108/ajim-04-2022-0204.
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