service operations and humanitarian logistics

What is it about?

This paper examines service operations management and its application to the field of humanitarian logistics. There is an opportunity for HUMLOG academics to engage in the service operations management arena and apply their knowledge and skills to answer fundamental questions in the area. The paper proposes opportunities for the HUMLOG academic community in the area of services operations management.

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Why is it important?

This is the first paper that examines services operations and humanitarian logistics. Areas such as, servitisation, service developments, service standardisation, the role of humanitarian aid (HA) organisations as logistics service providers are discussed in the paper.