Organizational Learning from Customer Feedback Received by Service Employees – A Social Capital Perspective

  • Prof. Jochen Wirtz, Dr. Siok Kuan Tambyah, Prof. Anna S Mattila
  • Journal of Service Management, January 2010, Emerald
  • DOI: 10.1108/17575811080000440

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The following have contributed to this page: Jochen Wirtz