Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer

  • Prof. Alicia A. Grandey, Prof. Anat Rafaeli, Mr. Shy Ravid, Prof. Jochen Wirtz, Prof. Dirk D. Steiner
  • Journal of Service Management, January 2010, Emerald
  • DOI: 10.1108/17575811080000437

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http://dx.doi.org/10.1108/17575811080000437

The following have contributed to this page: Jochen Wirtz