Customer involvement in service production, delivery and quality: the challenges and opportunities

Hossein Dadfar, Staffan Brege, Sedigheh Sarah Ebadzadeh Semnani
  • International Journal of Quality and Service Sciences, March 2013, Emerald
  • DOI: 10.1108/17566691311316248

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http://dx.doi.org/10.1108/17566691311316248

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