Testing a customer satisfaction model for online services

Lucio Cappelli, Roberta Guglielmetti, Giovanni Mattia, Roberto Merli, Maria Francesca Renzi
  • International Journal of Quality and Service Sciences, March 2011, Emerald
  • DOI: 10.1108/17566691111115090

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http://dx.doi.org/10.1108/17566691111115090

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