Statistical techniques for continuous improvement: a citizen's satisfaction survey

Lucio Cappelli, Roberta Guglielmetti, Giovanni Mattia, Roberto Merli, Maria Francesca Renzi
  • The TQM Journal, April 2010, Emerald
  • DOI: 10.1108/17542731011035514

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http://dx.doi.org/10.1108/17542731011035514

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