Service Innovation in facility management organizations
What is it about?
This paper deals with innovation in a specific service sector: the facilities management (FM) sector and shows that generally FM perceive themselves as very innovative with the major type of innovations being: contract innovation, business model innovation, service and service process innovations.
Why is it important?
This study is unique because it is one of the few studies investigating how a manual service sector (facilities management sector) is innovating.
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