Service recovery: a method for assessing performance

  • Daniel Battaglia, Miriam Borchardt, Miguel Afonso Sellitto, Giancarlo Medeiros Pereira
  • Business Process Management Journal, November 2012, Emerald
  • DOI: 10.1108/14637151211283366

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http://dx.doi.org/10.1108/14637151211283366

The following have contributed to this page: Dr Giancarlo M Pereira, Dr Miriam Borchardt, Ms Daniel Battaglia, and Full Prof. Miguel A. Sellitto