Developing and using a performance management framework: a case study

Maurice Atkinson
  • Measuring Business Excellence, August 2012, Emerald
  • DOI: 10.1108/13683041211257402

Developing and using a performance management framework

What is it about?

This paper describes the performance management framework developed by the Regulation and Quality Improvement Authority in Northern Ireland and identifies how such a framework may be proactively used to enhance organisational effectiveness.

Why is it important?

This paper has contributed to the debate on performance management by outlining a mechanism by which a performance management framework can be utilised in practice to fundamentally challenge the organisation and provide a platform for action and improvement.

Perspectives

Mr Maurice Atkinson
Regulation and Quality Improvement Authority

The performance management framework (PMF) was designed to act as a blueprint for a holistic approach to performance management within RQIA. Implementing the PMF in an integrated, iterative and sustained way across the organisation helped to create a high performance culture in RQIA.

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http://dx.doi.org/10.1108/13683041211257402

The following have contributed to this page: Mr Maurice Atkinson