What is it about?
This paper describes the performance management framework developed by the Regulation and Quality Improvement Authority in Northern Ireland and identifies how such a framework may be proactively used to enhance organisational effectiveness.
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Why is it important?
This paper has contributed to the debate on performance management by outlining a mechanism by which a performance management framework can be utilised in practice to fundamentally challenge the organisation and provide a platform for action and improvement.
Perspectives
The performance management framework (PMF) was designed to act as a blueprint for a holistic approach to performance management within RQIA. Implementing the PMF in an integrated, iterative and sustained way across the organisation helped to create a high performance culture in RQIA.
Mr Maurice Atkinson
Regulation and Quality Improvement Authority
Read the Original
This page is a summary of: Developing and using a performance management framework: a case study, Measuring Business Excellence, August 2012, Emerald,
DOI: 10.1108/13683041211257402.
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