What is it about?
The paper indicates that even in knowledge‐intensive firms a good team spirit and skillful management remain more important than the use of the latest technology. Furthermore, it is maintained that the role of information technology in supporting the decision‐making process in knowledge work is often very much overemphasized. However, modern information technology continues the long trend of the automation and mechanization of work and, if used properly, it can indirectly contribute to creating more space for interpersonal interaction by eliminating routine work.
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Why is it important?
The paper aims to serve as a reminder of the fact that creating a strong atmosphere of trust and longevity in employee relations is ultimately the most robust route to maintaining a sustainable competitive edge.
Perspectives
The paper hopefully encourages practical managers to focus more on people than on technology.
Pasi Pyöriä
Tampereen yliopisto
Read the Original
This page is a summary of: Informal organizational culture: the foundation of knowledge workers' performance, Journal of Knowledge Management, June 2007, Emerald,
DOI: 10.1108/13673270710752081.
You can read the full text:
Resources
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The concept of knowledge work revisited
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Information technology, human relations and knowledge work teams
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