Motivation, pay satisfaction, and job satisfaction of front‐line employees

Carolyn Stringer, Jeni Didham, Paul Theivananthampillai
  • Qualitative Research in Accounting & Management, June 2011, Emerald
  • DOI: 10.1108/11766091111137564

What is it about?

This paper aims to explore what motivates (extrinsic, intrinsic) employees and how motivation is associated with their pay satisfaction and job satisfaction. Intrinsic motivation was positively associated with pay and job satisfactions, whereas extrinsic motivation was negatively associated with job satisfaction, and not associated with pay satisfaction. The qualitative insights indicate that pay fairness is important, and those who perceived pay was not fair generally made comparisons with others or felt that pay did not reflect their effort.


Dr Paul Shantapriyan
University of Tasmania

The dominance of extrinsic motivation without including behavioural, social, and psychological factors in agency theory research is questioned. The research finds no support for “crowding out”, but rather finds some evidence of “crowding in” where intrinsic motivation is enhanced, to the detriment of extrinsic motivation.

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The following have contributed to this page: Dr Paul Shantapriyan

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