The effect of channel quality inconsistency on the association between e‐service quality and customer relationships

Chien‐Hsiang Liao, Hsiuju Rebecca Yen, Eldon Y. Li
  • Internet Research, August 2011, Emerald
  • DOI: 10.1108/10662241111158326

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/10662241111158326

The following have contributed to this page: Dr Chien Hsiang Liao

In partnership with: