The impact of call centre stressors on inbound and outbound call‐centre agent burnout

Michel Rod, Nicholas J. Ashill
  • Managing Service Quality, May 2013, Emerald
  • DOI: 10.1108/09604521311312255

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http://dx.doi.org/10.1108/09604521311312255

The following have contributed to this page: Michel Rod and Professor Nicholas Ashill