Managing human resources for service excellence and cost effectiveness at Singapore Airlines

  • Jochen Wirtz, Loizos Heracleous, Nitin Pangarkar
  • Managing Service Quality, January 2008, Emerald
  • DOI: 10.1108/09604520810842812

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http://dx.doi.org/10.1108/09604520810842812

The following have contributed to this page: Jochen Wirtz