Perceived e‐service quality (PeSQ)

  • Measurement validation and effects on consumer satisfaction and web site loyalty
  • Eduard Cristobal, Carlos Flavián, Miguel Guinalíu
  • Managing Service Quality, May 2007, Emerald
  • DOI: 10.1108/09604520710744326

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http://dx.doi.org/10.1108/09604520710744326

The following have contributed to this page: Professor Carlos Flavian