Singapore Airlines: what it takes to sustain service excellence – a senior management perspective

  • Jochen Wirtz, Robert Johnston
  • Managing Service Quality, February 2003, Emerald
  • DOI: 10.1108/09604520310456672

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/09604520310456672

The following have contributed to this page: Jochen Wirtz