What is it about?

This paper aims to analyze job-satisfaction differences between employees of the hotel industries of two similar tourist destinations: Andalusia (Spain) and the Algarve (Portugal). Findings from this study show an acceptable level of job satisfaction in both regions, although this is higher among the Andalusian workers, not only in terms of the overall score but also for each of the job facet scores considered. In contrast to previous findings, in this study the effect of wage on job satisfaction has been reported as significant in both regions.

Featured Image

Why is it important?

Although job satisfaction is an employee attitude that has been studied extensively, there have been few studies on that topic in the tourism sector in Spain, and even fewer in Portugal. Moreover, whereas prior work has mainly focused on small samples – a limited number of hotels surveyed in some specific area – in this study two important tourist regions using a wide sample, and taking all hotel categories into consideration are compared. This paper encourages hotel managers to focus their attention on their remuneration systems, promotion possibilities and the perception of their profession’s prestige in order to improve staff satisfaction. Particularly in Andalusia, it would be advantageous to develop retention strategies for talented people. In the Algarve region, more training and an improved recognition system are needed.

Read the Original

This page is a summary of: Employee satisfaction in the Iberian hotel industry, International Journal of Contemporary Hospitality Management, April 2010, Emerald,
DOI: 10.1108/09596111011035936.
You can read the full text:

Read

Contributors

The following have contributed to this page