Outcomes of customer verbal aggression among hotel employees

  • Osman M. Karatepe, Ilkay Yorganci, Mine Haktanir
  • International Journal of Contemporary Hospitality Management, August 2009, Emerald
  • DOI: 10.1108/09596110910975972

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http://dx.doi.org/10.1108/09596110910975972

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