The strategic role of unused service capacity

  • Irene C.L. Ng, Jochen Wirtz, Khai Sheang Lee
  • International Journal of Service Industry Management, May 1999, Emerald
  • DOI: 10.1108/09564239910264352

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http://dx.doi.org/10.1108/09564239910264352

The following have contributed to this page: Jochen Wirtz