Introducing uncertain performance expectations in satisfaction models for services

  • Jochen Wirtz, John E.G. Bateson
  • International Journal of Service Industry Management, March 1999, Emerald
  • DOI: 10.1108/09564239910255398

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1108/09564239910255398

The following have contributed to this page: Jochen Wirtz