I want to believe theyreallycare

  • How complaining customers want to be treated by frontline employees
  • Thorsten Gruber
  • Journal of Service Management, March 2011, Emerald
  • DOI: 10.1108/09564231111106938

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http://dx.doi.org/10.1108/09564231111106938

The following have contributed to this page: Thorsten Gruber