Organizational learning from customer feedback received by service employees

  • A social capital perspective
  • Jochen Wirtz, Siok Kuan Tambyah, Anna S. Mattila
  • Journal of Service Management, June 2010, Emerald
  • DOI: 10.1108/09564231011050814

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http://dx.doi.org/10.1108/09564231011050814

The following have contributed to this page: Jochen Wirtz