Organizational learning from customer feedback received by service employees

  • A social capital perspective
  • Jochen Wirtz, Siok Kuan Tambyah, Anna S. Mattila
  • Journal of Service Management, June 2010, Emerald
  • DOI: 10.1108/09564231011050814

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Jochen Wirtz