Emotion display rules at work in the global service economy: the special case of the customer

  • Alicia Grandey, Anat Rafaeli, Shy Ravid, Jochen Wirtz, Dirk D. Steiner
  • Journal of Service Management, June 2010, Emerald
  • DOI: 10.1108/09564231011050805

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http://dx.doi.org/10.1108/09564231011050805

The following have contributed to this page: Jochen Wirtz