Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study

  • Mark S. Rosenbaum, IpKin Anthony Wong
  • Journal of Service Management, October 2009, Emerald
  • DOI: 10.1108/09564230910995134

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http://dx.doi.org/10.1108/09564230910995134

The following have contributed to this page: IpKin Anthony Wong