Perceived service encounter pace and customer satisfaction

  • An empirical study of restaurant experiences
  • Breffni M. Noone, Sheryl E. Kimes, Anna S. Mattila, Jochen Wirtz
  • Journal of Service Management, August 2009, Emerald
  • DOI: 10.1108/09564230910978494

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The following have contributed to this page: Jochen Wirtz