What is it about?
This discusses various definitions and recommends the following: "Performance measurement is the process of evaluating how well organisations are managed and the value they deliver for customers and other stakeholders”. Moullin, M. (2002) Delivering Excellence in Health and Social Care. Open University Press.
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Why is it important?
This definition is one of the most cited definitions of performance measurement.
Perspectives
This definition is related to the definition of Excellence, which can be defined as “Organisational excellence is outstanding practice in managing organisations and delivering value for customers and other stakeholders” (Moullin, 2002, p. 96) – a shortened form of that given by the European Foundation for Quality Management (EFQM, 1999).
Max Moullin
Sheffield Hallam University
Read the Original
This page is a summary of: Performance measurement definitions, International Journal of Health Care Quality Assurance, May 2007, Emerald,
DOI: 10.1108/09526860710743327.
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