Customers behaving badly: a state of the art review, research agenda and implications for practitioners

  • Ray Fisk, Stephen Grove, Lloyd C. Harris, Dominique A. Keeffe, Kate L. Daunt, Rebekah Russell‐Bennett, Jochen Wirtz
  • Journal of Services Marketing, September 2010, Emerald
  • DOI: 10.1108/08876041011072537

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http://dx.doi.org/10.1108/08876041011072537

The following have contributed to this page: Jochen Wirtz