Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Nicholas J. Ashill, Michel Rod, Peter Thirkell, Janet Carruthers
  • Journal of Services Marketing, July 2009, Emerald
  • DOI: 10.1108/08876040910973440

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http://dx.doi.org/10.1108/08876040910973440

The following have contributed to this page: Professor Nicholas Ashill