Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

Alison M. Dean, Al Rainnie
  • Journal of Services Marketing, July 2009, Emerald
  • DOI: 10.1108/08876040910973431

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http://dx.doi.org/10.1108/08876040910973431

The following have contributed to this page: Professor Al Rainnie