Antecedents and outcomes of service recovery performance in a public health‐care environment

Nicholas J. Ashill, Janet Carruthers, Jayne Krisjanous
  • Journal of Services Marketing, August 2005, Emerald
  • DOI: 10.1108/08876040510609916

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http://dx.doi.org/10.1108/08876040510609916

The following have contributed to this page: Professor Nicholas Ashill