Complaint resolution management expectations in an asymmetric business‐to‐business context

  • Thorsten Gruber, Stephan C. Henneberg, Bahar Ashnai, Peter Naudé, Alexander Reppel
  • Journal of Business and Industrial Marketing, June 2010, Emerald
  • DOI: 10.1108/08858621011058124

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http://dx.doi.org/10.1108/08858621011058124

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